Located in Woodbury, Connecticut, Development II was founded in 1989 by Robert L. Brass and Steven W. Lewis.
We focus on helping our clients fully realize the impact that each part of their business relationship has on their customers' satisfaction, purchasing behavior, retention, and long-term business partnerships. We have worked with clients around the world in dozens of countries, languages, and cultures to improve their products, their marketing and sales activities, and their strategic business processes.
We develop programs to measure customer satisfaction and loyalty. Our experience includes; telephone, mail and online surveys, in-depth focus groups, and industry studies.
We design our survey research programs with the customer in mind. Each program is tailored to the clients needs.
We are committed to conducting studies to help our clients understand and retain their customers.