Peter Swaim is currently Principle Business Process Analyst, Customer
Experience & Insights, at ACI Worldwide, a global payment systems
Peter has designed and managed Customer Feedback and Measurement
programs for over 15 years at companies including EMC Corporation
where he took on the responsibility for evaluating and reorganizing
EMC’s market research ventures,
Digital Equipment Corporation and Genuity.
His focus is on creating and implementing effective customer-engagement
methodologies to measure sentiment on key business topics or events and
leveraging advanced analytics to identify success drivers and prioritize
He also has experience in
the financial services industry with Scudder Kemper Investments.
Peter holds a BA in Urban Studies from Lake Forest College and an
MBA from Northeastern University.
He is a Lean Six-Sigma Green Belt.